Chargeback Policy

Chargeback & Payment Dispute Policy

Last Updated: September 8, 2026

JUS Official Services maintains a zero-tolerance policy toward fraudulent, abusive, or bad-faith chargebacks. A chargeback is not an acceptable substitute for contacting us to resolve a legitimate issue with an order. If you believe there is a problem with your purchase, we strongly require that you contact us first and provide us with a reasonable opportunity to investigate and resolve the matter before initiating a payment dispute. Customers who initiate a chargeback without first contacting us regarding an alleged issue may be considered to have violated this policy, particularly when the chargeback is determined to be unauthorized, fraudulent, deceptive, or otherwise without a legitimate basis.

Invalid or Fraudulent Chargebacks

If a customer initiates a chargeback or payment dispute that we reasonably determine to be invalid, fraudulent, intentionally deceptive, or otherwise made in bad faith, we reserve all rights and remedies available to us under applicable law. This may include submitting evidence to the payment processor or financial institution, contesting the chargeback, pursuing recovery of the disputed amount and other legally recoverable damages, and pursuing civil legal action when appropriate.

Where permitted by applicable law, we may seek recovery of damages associated with an improper chargeback, which may include the original transaction amount, applicable fees, costs, losses, and other damages that are legally recoverable. Attorney fees and court costs will be sought to the fullest extent permitted by applicable law, but recovery of such expenses is not guaranteed and remains subject to the applicable law and the determination of the appropriate court or authority.

Contact Us Before Filing a Dispute

If an order arrives damaged, defective, incorrect, or there is another legitimate problem with your purchase, contact us before initiating a chargeback whenever reasonably possible. We will review the circumstances according to our Refund & Cancellation Policy and determine whether a remedy is available.

A customer who bypasses our support process and immediately files a chargeback without giving us an opportunity to address a legitimate concern may be subject to additional review. However, contacting us does not waive any consumer rights that cannot legally be waived, and nothing in this policy prohibits a customer from exercising rights available to them under applicable law.

Fraud & Abuse

We take suspected payment fraud seriously. Where there is credible evidence of intentional fraud, payment abuse, identity misuse, or other potentially unlawful conduct, JUS Official Services may report the matter to the appropriate payment processor, financial institution, fraud-prevention service, law-enforcement agency, or other appropriate authority and may pursue available civil remedies.

A finding of fraud or intentional abuse may also result in the customer's account, purchasing privileges, or access to JUS Official Services being permanently terminated. Where legally and operationally appropriate, we may maintain an internal blacklist or other fraud-prevention record and may refuse future transactions or services involving the individual.

Relationship With JUS Official Services Clients

JUS Official Services may also restrict or terminate access to services, merchandise, events, promotions, or other opportunities administered by JUS Official Services or its participating clients when reasonably necessary to protect against fraud, abuse, payment disputes, or other misconduct.

Any restriction involving a JUS Official Services client will be handled in accordance with applicable agreements, client policies, and applicable law. JUS Official Services does not represent that every client is legally required to impose the same restriction or that every client relationship will automatically be terminated.

Important Notice

Do not file a fraudulent or knowingly invalid chargeback. If you have a legitimate concern about an order, contact us first so that we can investigate the matter and determine whether a resolution is available.

Nothing in this policy limits any rights or remedies available to JUS Official Services or its customers under applicable law. Nothing in this policy creates an automatic entitlement to damages, attorney fees, court costs, or any other remedy; where such remedies are available, JUS Official Services reserves the right to pursue them to the fullest extent permitted by law.

Contact: orders@jusofficialservices.biz